Documentation
Plain-language guides to your medical
Five short guides, written for the person standing at our front desk — and for the agency that sent them. What happens, what to bring, how reports move, and how to read the one you get back. No jargon.
Start here
What these guides cover
How to register an applicant
What happens at the front desk, what we record, and how a recruiting agency can send candidates for examination.
Read the guideWhat to bring to your medical
The documents, the preparation and the small practical things that save you a second trip.
Read the guideHow agencies receive reports
The path a report takes from the doctor's signature to your office, and the three ways you can receive it.
Read the guideHow to verify a report is genuine
Three checks anyone holding one of our reports can run — and what to do if something does not match.
Read the guideUnderstanding your lab report
What the reference range means, why some values carry a flag, and what an out-of-range result does — and does not — mean.
Read the guideFor applicants & agencies
How to register an applicant
What happens at the front desk, what we record, and how a recruiting agency can send candidates for examination.
- 1
Come in — or call ahead
Walk-ins are registered throughout opening hours. Agencies sending several candidates should call ahead so we can hold a morning slot — samples collected early reach the laboratory the same day, which keeps the report on schedule.
- 2
Hand over the paperwork
We need the applicant's original passport and, for overseas employment, the recruiting agency's referral letter naming the destination country and the job applied for.
- 3
We open the examination record
Passport details, the destination country and the referring agency are entered once. Every document we later issue — the consolidated report and each laboratory sheet — is produced from this single record, so nothing is re-typed and nothing can disagree with itself.
- 4
We confirm the required tests
Requirements differ by destination and employer. We check the referral against what the destination asks for and tell the applicant on the spot if anything more is needed — a fasting sample, for example, may mean returning the next morning without breakfast.
Good to know: Registration itself takes a few minutes. Applicants coming without an agency — students, for example — can register with just their passport and the destination country.
Before you come
What to bring to your medical
The documents, the preparation and the small practical things that save you a second trip.
Documents
- Your original passport, plus a photocopy of the data page
- Recent passport-size photographs
- Your recruiting agency's referral letter, if you have one
- The destination country and the job category you are applying for
- A list of the medicines you take, and notes on any past surgery or serious illness
On the day
- If a fasting glucose is required, no food for 8 to 10 hours before the sample — water is fine
- Come in the morning; early samples reach the laboratory the same day
- Wear clothing that is easy to change for the chest X-ray, and avoid necklaces or metal above the waist
- Bring your spectacles or hearing aid if you use one — vision and hearing are tested with them on
For women
- Tell us at registration if you are, or may be, pregnant — particularly before the chest X-ray
- A pregnancy test is included where the destination country requires it
- The examination is otherwise the same, with the last menstrual period recorded where applicable
Good to know: Missing something on this list? Come anyway — we will still see you. But registration may take longer, and a test that depends on it may have to wait for a second visit.
For recruiting agencies
How agencies receive reports
The path a report takes from the doctor's signature to your office, and the three ways you can receive it.
- 1
The doctor certifies first
No report leaves the centre until a registered medical officer has reviewed every result together and signed the consolidated report. If a candidate's report is a day late, this review is usually why — and we do not shortcut it.
- 2
Released to you or to the applicant
Once certified, the report can be collected at the centre by the applicant, or released directly to the recruiting agency named on the referral. Tell us which you prefer when you send the candidate.
- 3
Or downloaded from the portal
Agencies with portal access follow each candidate's examination as it progresses — registered, samples taken, results in, certified — and download the certified report the moment it is released. No phone calls, no waiting on a courier.
Good to know: Individual test reports — a blood count on its own, a serology sheet on its own — can be issued separately when a foreign bureau asks for them.
For agencies, employers & embassies
How to verify a report is genuine
A medical report is only as good as its source. If you are holding a report that claims to come from us, verify it — we would much rather answer a phone call than let a forgery travel.
- 1
Check what is printed on it
Every genuine report carries the centre's name and address, our Private Health Services Regulatory Council registration number, the examination date and the signature of the certifying medical officer. A report missing any of these was not issued by us.
- 2
Call us and read out the details
Phone the centre and read the applicant's name, passport number and examination date to us. We check them against the examination record and confirm whether we issued the report — and whether the copy you hold matches what we issued.
- 3
Compare it with the portal
Agencies with portal access can open the candidate's record and set the certified report there against the copy in hand. The portal copy is the authoritative one: if the two differ, trust the portal.
Our registration number
PHSRC/MC/986
Private Health Services Regulatory Council, Ministry of Health
If any detail differs from what we confirm — a name, a passport number, a result — treat the document as not ours and contact us at once. You can also verify our registration itself with the Private Health Services Regulatory Council of the Ministry of Health.
See our accreditationReading your results
Understanding your lab report
Every laboratory result we print sits beside a reference range, and any value outside its range is flagged so it cannot be overlooked. Here is how to read what you see.
- Reference range
- The interval printed next to each result — for example 11.0 to 16.0 g/dL for haemoglobin — showing where values fall for most healthy people. Ranges vary with age, sex and the method the laboratory uses, so the range on your own report is the one that counts.
- Flag — H or L
- A mark against any value above (H) or below (L) its reference range, placed so that neither you nor the reviewing doctor can miss it. A flag is a highlight, not a verdict.
- Units
- The measure a number is expressed in — g/dL for haemoglobin, mg/dL for glucose and creatinine. A value means nothing without its unit, so always compare like with like.
- Negative and non-reactive
- The expected findings on screening tests: "non-reactive" on a VDRL and "negative" on HBsAg mean the test found no evidence of the condition it screens for.
- An out-of-range value
- Not a diagnosis. A borderline value can follow a meal, hard exercise or mild dehydration. The medical officer reads every result together with your examination and history, and will tell you if a repeat test or a specialist referral is needed.
Illustration
How a flagged result looks
An illustration, not a real report. The glucose value sits above its range, so it carries an H — and the medical officer would discuss it, and likely repeat it, before certifying anything.
Good to know: Nothing on your report is final until the medical officer has reviewed and certified it. A flagged value leads to a conversation — usually a repeat test or a referral — not to an automatic rejection.
Still have a question?
Ask us before your visit
A two-minute phone call answers most questions — which tests your destination needs, whether you should fast, and when your report will realistically be ready.